REFUND POLICY

Black Bit Rock owns and operates the Black Bit Rock Trading Platform in the United States. The Black Bit Rock platform, under no circumstance, considers the refund or cancellation of a successfully fulfilled order. Once a user places a buy order, either fully or partially matched, the amount in the selected currency is immediately transferred to the seller's account. These transactions cannot be reversed. However, once a user deposits money into their Black Bit Rock account, they can withdraw it in whole or part under the withdrawal limits. Black Bit Rock shall be permitted to retain/deduct the amounts of the user's actions and transfer or refund the balance lying in the User Account, except when it is unable to comply with applicable laws.

Any crypto assets can be purchased in currencies stated on our platform, and the respective USD/crypto will be deducted from the user's wallet. Any crypto assets can be sold in currencies stated on the platform, and the respective amount will be credited to the user's wallet.

A user will not be permitted a refund or cancellation in the following circumstances:

• The user fails to provide Black Bit Rock with any information or documents when requested by Black Bit Rock under the terms of service of any online platform.
• Black Bit Rock suspects that the user has been or is engaged in, or has in any way been involved in any illegal activity or crime, terrorist financing, money laundering, or any breach of laws in any jurisdiction.
• You will not be eligible for any cancellation or refund policy if Black Bit Rock takes action against you due to your involvement in "Restricted Activities" (refer to Terms & Conditions).